Membership FAQs (LSG Media Illuminati)
Where is my welcome email?
Upon joining, you’ll receive an order confirmation email followed by a second email containing your bonus feed link, private Facebook group access, and membership details. Gmail users may find this in the “Promotions” tab. If it’s missing, verify your order status, check spam filters/promotions tab, and contact [email protected] for assistance.
Can I upgrade or downgrade my membership?
Yes, adjust your tier via:
- Member Login > My Subscription > Upgrade or Downgrade
- Select new options and complete the transaction.
How do I update my credit card?
Update payment details via:
- Member Login > My Subscription > Change Payments.
Can I share my membership access?
No, bonus feed access is limited to one device at a time. Group listening (e.g., via speakerphone) is encouraged, though be mindful of the occasionally explicit content.
Can I gift a membership?
Yes, select the “Gift” option during checkout and provide the recipient’s email address.
Can I listen to The Lost Drive-In: After Hours (bonus episodes) on the website?
No, LDI: After Hours is distributed exclusively via a private RSS feed, accessible only through compatible podcast apps (see below). Hard copies (e.g., MP3s) are not available. Access requires an active membership and is revoked at the end of the billing cycle upon cancellation.
Which podcast apps support the bonus feed?
Members receive an invitation email with a private RSS feed link and a list of compatible apps. Spotify does not support private feeds. Compatible options include:
- iOS: Apple Podcasts, Google Podcasts, Overcast, Pocket Casts, Breaker, Downcast, Castro
- Android: Google Podcasts, Castbox, Pocket Casts, Podcast Addict, Podcast Republic, Breaker, Player FM, Dog Catcher, Beyond Pod, Podcasty, PodKicker
What is the Imperator and Emissary Quarterly Raffle?
Previously, our Bounty System allowed listeners to commission movie coverage. Now, Imperator ($20/month) and Emissary ($10/month) members are entered into a quarterly raffle. Winners select a movie for coverage—full coverage for Imperators, watch coverage for Emissaries—available on either the bonus feed or regular LDI podcast.
Can I pause my membership?
No, pausing is not supported. However, memberships do not require renewal commitment. If facing financial hardship, email us before canceling; we may offer a solution.
Does my membership auto-renew?
Yes, memberships auto-renew via for operational efficiency. Manual renewals are impractical for budgeting and member management. You may cancel before the renewal date to avoid further billing.
How do I cancel my membership?
Cancel via:
- My Account (logged in) > My Subscription > Cancel
Benefits continue until the billing cycle ends, and you’ll receive a confirmation email with an optional anonymous survey. For financial concerns, contact us first—we may assist.
Merchandise FAQs
Do you produce your own t-shirts?
Artwork and branding are crafted by Jon “Butters,” but t-shirts are fulfilled via Printful’s print-on-demand service. This ensures quality and convenience, prioritizing ease for The Faithful over higher profit margins.
Do members get t-shirt discounts?
We’ve eliminated membership discounts and permanently reduced t-shirt prices to the former maximum discount level (20%), offering the lowest prices to date.
Why are some sizes unavailable?
Post-COVID supply chain issues have impacted Printful’s production and stock. As a print-on-demand service, availability varies—patience is appreciated.
What if my shirt order is incorrect?
Contact us with your order number at [email protected]. We’ll investigate and provide a resolution, such as a refund or replacement.
Where is my t-shirt order?
After purchase, you’ll receive a confirmation email from us. Once Printful ships, a second email with tracking details follows. Allow extra time during holiday periods.